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Frequently Asked Questions

Adsl Answers

Q. How can I check how much I have downloaded and if I will be capped?  

A. Please visit www.beagle.com.au, click 'my account' and login with your ADSL username and password. You will then see a 'Display Service Usage' link. Click this link to see your service shaping status, shaping anniversary, data downloaded, quota, etc.

Q. When will my ADSL service be shaped and unshaped?  

A. If you are on a capped plan, your download quota is calculated between your ADSL shapping anniversary. If you used up your download quota on the 29th then your service would be shaped from the 29th to the 14th of the next month.If you are on a capped excess plan, your download quota is calculated between the first and last days of the month.

Q. What happens if my phone line gets disconnected?  

A. Any ADSL customer who's line is disconnected by their telephony provider for any reason is liable for a setup fee in order to reconnect their service. If the customer's service is under contract, the customer must pay out any contract termination fees for which they are liable as per our Terms and Conditions.

Q. What is the advantage of buying an ADSL modem from you?  

A. The ADSL modem you purchase from us will be pre-configured including your username and password. Simply plug it into your telephone line and network card of your computer. No further configuration required!

Q. I am bringing my own ADSL modem, what settings do I need?  

A. We recommend that you configure your ADSL modem as a router (if possible) and use the following settings:

  • DSL Username : yourusername@beagle.com.au
  • DSL Password : yourpassword
  • IP Address : Dynamic IP Assigned
  • DNS : Dynamic Assigned
  • VPI : 8
  • VCI : 35
  • Encapsulation : PPPoE LLC
  • MTU Size : 1492
  • Authentication Type : CHAP

Q. Does you shape or actively de-prioritise P2P traffic?  

A. No.

Q. What speed can I expect with ADSL2+?  

A. The following table gives a rough estimate of ADSL2+ speeds. Your line speed is based on your attenuation, the quality of your line, your modem, your internal cabling and a number of other factors.

Distance Signal Attenuation Modem Sync Speed
0km - 2km less than 20dB 14-20Mbit
2km - 3km less than 40dB 8-14Mbit
3km - 4km less than 55dB 4-8Mbit
More than 4km less than 63dB 1.5-4Mbit

Please note that Telstra guarantee a minimum line speed of greater than 1500/256k only.

Q. Does you have a desktop Usage Meter application?  

A. Our usage meter can be used with a variety of desktop usage meters to monitor usage in real time. These usage meters are not supported officially by us.

  • Usage Gadget: Windows Vista and 2007 users may wish to use this gadget which can be downloaded here.

  • Desktop Usage Meter: Windows users may wish to use the Desktop usage meter developed by one of our customers. The application may be downloaded here.

  • Usage Monitor: Windows users may wish to use the desktop usage monitor developed by one of our customers. The application requires the .Net v2.0 framework and may be downloaded here.

  • Firefox Plug-in: Firefox users are encouraged to use the NetUsage plug-in which is available here.

Q. What is the rapid transfer process?  

A. The rapid transfer 'churn' process is the process implemented by Telstra Wholesale to switch between ISPs.

When you sign-up with us, we send your request to Telstra Wholesale. They then analyse the request and send us back an estimated date of cut over. When then advise you of this by SMS text message. This usually happens the same day you sign-up.

It then usually takes a total of 3 business days to switch to our service.

On the day your service is switched, your existing ISP service will stop working and then you simply need to reconfigure your modem with the new username and password and you will then be reconnected with our service.

If you are upgrading to ADSL2+ at the same time, the process is the same with the exception of 5% of cases where your telephone line needs to be moved from once piece of equipment to another inside the Telstra exchange. In these cases, the process takes 4 business days in total with a 1 day service interruption.

Telstra Wholesale notifies your existing ISP that you have left their service but you should still contact them to ensure that they stop billing you, etc.

Q. How is the quota calculated?  

A. As is standard industry practice, your quota is calculated as the sum of your upload and download of data. If you have a special plan such as one with a Geek Pack your quota will be calculated with your downloads only.