It's the little things that count. When you speak to us, you'll notice that:

• No time wasting: If you're ever on hold you can press '1' and keep your place in the queue and we'll call you back;
• Easy to understand: You'll always speak to an exceptionally well trained Australian;
• Familiar and personal: When you call, we try to connect you to the last team member with whom you spoke;
• Always on the ball: Our staff write a detailed summary of the call so you don't need to re-explain yourself if you call back; and
• Sophisticated: Update your payment details or make changes to your account 24/7 with our smart phone and online systems. Change your ADSL2+ plan instantly mid month, buy data blocks or add a new service.